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Privacy Policy

This privacy policy (“Privacy Policy”) sets out the privacy policies and practices for HYS with respect to how HYS collects personal information and collectively referred to herein as "HYS", "we", "us" or "our". It also describes how HYS maintains, uses, and discloses personal information. This Privacy Policy applies to information collected from you by HYS via this website and other places where or means by which we may collect personal information. This Privacy Policy also sets out how you can access certain information that HYS may collect about you. In this Privacy Policy, “personal information” means information or opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws, including, but not limited to, your contacts and other personal information collected through the Services.

Please note that this site may contain links to other third party websites that are not controlled or operated by HYS. This Privacy Policy does not apply to such third party websites, and HYS is not responsible for the content of such third party websites or the privacy practices of such third parties. Therefore HYS encourages you to request and review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites.



You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual, that is provided by you to HYS.

Your rights

If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge.
This includes cases where you wish to opt out from marketing messages that you receive from us.

If your withdraw your consent, you acknowledge that HYS may not be able to provide you or continue to provide you with certain services or information which may be of value to you.

Upon your written request, subject to certain exceptions provided by law, FHYS will inform you of the existence, use and disclosure of your personal information and give you access to that information, or request its deletion. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that HYS holds about you is not accurate, complete or up to date you may write to us If you are able to establish that the information is not accurate, complete or up to date, HYS will take reasonable steps to correct the information so that it is accurate, complete and up to date.

Revisions to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, which will take effect immediately upon their publication, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. We will treat your continued use of the website and services following such revision as your acceptance of the revised terms.  We will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your personal information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.

This Privacy Policy was last updated 11 March 2022

Personal information we collect

We may collect personal information in connection with your use of this website, which may include information provided in connection with the following activities:

  • registering or filling in forms on the website, including information you may provide when you request assistance or additional information about HYS products and services, or sign up to receive HYS email newsletters or coupons;

  • purchasing any product or service from HYS;

  • providing product feedback or making other submissions to HYS;

  • participating or responding to consumer surveys or requests for consumer’s opinions, concerns, and preferences regarding HYS products and services;

  • participating in consumer contests and other promotions;

  • using other features of the website that may be offered from time to time, and may require such information in order to utilise the feature;

  • corresponding with us across any of our channels (e.g. messaging platforms such as text message, live chat and WhatsApp, social media and email).

The personal information that HYS may collect may include your name, title, username, password, email address, date of birth, gender, address, telephone number, credit or debit card details, personal preferences, and any other personal information that you choose to include in your profile, or in other communications to HYS.

Cookies and third party analytics and tracking

Cookies are small pieces of information which are issued to your device when you visit a website or some applications and which store and sometimes track information about your use of the website or application. If your browser is set up to accept cookies, when you visit our website, we may use cookies, pixel tags and other technologies to automatically collect the following information:

  • technical information, including your IP address (a number assigned to your computer when you register with an Internet Service Provider), your login information, browser type and version, domain name, details of any website which has referred you to our website, device identifier, your location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and errors;

  • information about your visit, including the websites you visit before and after our website and products you viewed, purchased or searched for; and

  • length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.

HYS uses cookies and similar technologies to track and collect information about which parts of HYS's website and newsletter (including links to other websites) are visited by you. Cookies also allow HYS to recognise your computer while you are on HYS's website. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. We may also use this information to personalise our communications with you, tailor the information appearing on your site to personalise your experience with HYS. We also use this information to maintain and improve the site, application and our services.

The types of cookies and similar technologies we use:

  • Strictly necessary cookies that are required for the operation of our website, such as cookies that enable you to log into your account or make purchases, or cookies that enable us to comply with the law (for example, to keep your information safe). We would not be able to operate our website without using "strictly necessary" cookies.

  • Performance cookies which recognise and count the number of users to our website and help us see how users move around our website. These cookies do not collect information that personally identifies a visitor. We only use such information to improve our website. This information helps us to find out how well the website is working and highlights where it can be improved.

  • Functionality cookies which are used to recognise when you return to our website and assist us to personalise your content and website experience by remembering your preferences. By using our website, you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings (please see information below).

  • Targeting cookies and web beacons/tracking pixels which are used to record your visit to our website, the pages you have visited and the links you have followed. These cookies and tracking pixels are used by operators of third-party advertising networks such as Google and Facebook to advertise relevant products to you on the internet, based on the products and categories you looked at or purchased on our website. Our website currently uses tracking pixels with third parties such as Google and Facebook for marketing purposes. This technology allows those third parties to collect information when you access our website, including the products on our website you have viewed, whether you have made a purchase and, if you make a purchase, the details of the transaction including products bought and amount of the sale. The third-party providers are able to identify specific users of their platforms through the ID number used in their tracking pixels. This information allows those providers to tailor what marketing material you are shown through those platforms and when browsing the internet. We also receive aggregated reports from those third parties in relation to our advertising campaigns, including de-identified information about the number of users who were shown our advertising campaigns and subsequently purchased our products. These reports use aggregated information and do not allow HYS to identify specific individuals from those transactions. If you do not want to allow such information sharing between HYS and those third party advertising networks by using targeting cookies and tracking pixels on your device, you can deactivate targeting cookies and tracking pixels through your user settings in your internet browser or in the respective third party platforms directly.

We also use third party cookies of suppliers who set their own cookies or similar technologies on our website with our permission to improve customer experience and offer additional functionality.
HYS website utilises the online advertising programs from various third-party providers from time to time, such as “Google AdWords” and associated conversion tracking cookies may be set on the user’s browser. The information collected by the conversion cookies are used by such third-party providers to provide information such as conversion statistics to clients such as HYS who have opted-in for conversion tracking. It is possible for HYS to identify from this information when a particular individual website visitor completes an event (such as making a purchase) after interacting with our ads on those platforms. If you do not want to allow these cookies on your device, you may be able to deactivate them through your user settings in your internet browser, for example you can deactivate the Google conversion-tracking cookie through your user settings in your internet browser.

We also use Google AdWords marketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us you can opt out using the DoubleClick opt-out page ( or the Network Advertising Initiative opt-out page (

We also use Google Analytics to help analyse how you use our site. Google Analytics generates statistical and other information about website use by means of cookies. The information generated is used to create reports about the use of our site. Google will store this information. If you do not want your website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at

Most web browsers are set-up to initially accept cookies. If you would rather not have any of this information stored on your computer, you can configure your browser, so it does not accept cookies. However, if you disable cookies, you may not be able to access all parts of this website, including the purchase section. For more information and to learn how to disable cookies, please visit or
We inform you, where relevant, of our use of cookies and other device identifiers on arriving at our site. You acknowledge and agree by continuing to use our site without managing your cookie and device choices and preferences that you consent to our cookie and device identifier settings.


Use of your personal information

Upon collection of your personal information, we may use such personal information internally, separately or in combination with pre-existing information, for the following purposes:

  • to develop, enhance, market, sell or otherwise provide information, products or services;

  • to establish and conduct commercial relationships, including to process purchases or other transactions and to conduct or administer other transactions that you may engage in with HYS;

  • to conduct or administer contests, or other promotions in which you have participated;

  • to contact you and to respond to any communications that you may have had with us;

  • to troubleshoot problems with the website;

  • to customise your experience or homepage on the website;

  • to develop and manage HYS's business and operations;

  • to enforce HYS’s Terms of Use or comply with this Privacy Policy;

  • to detect and protect HYS and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with HYS’s policies and contractual obligations;

  • to engage in business transactions, relating to a reorganisation, restructuring, purchase, merger, amalgamation or any other type of acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Policy; or

  • as permitted by, and to comply with, any legal or regulatory requirements or provisions;

  • to access, preserve, disclose and use your personal information contained in your account, all Submissions (as defined in the Terms of Use), all communications to and from you, all information relating to your use of the website, if HYS is required to do so by law or legal process or if HYS determines, in its sole discretion, that such action is necessary to protect the rights of HYS, third parties, and other users of the Sites or for purposes of responding to your request for customer service; or

  • for any other purpose to which you consent. 

Disclosure of your information

HYS will not sell your personal information to third parties for monetary compensation but may share your information with affiliated companies and contractors to better serve you. HYS may disclose your personal information to its subsidiaries and to third parties whom HYS hires to provide services on HYS’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about HYS’s products and services. These subsidiaries, affiliates and third parties may be located overseas. HYS will only provide those third parties with the personal information that they need to deliver the services to HYS and/or on HYS’s behalf.

HYS will not disclose your personal information to third parties for their direct marketing purposes without obtaining prior affirmative consent.

Retention of your personal information

The personal information that you provide will be retained by HYS in accordance with applicable laws. However, HYS will take reasonable steps to destroy or permanently        de-identify personal information it holds if it is no longer needed for HYS business purposes.

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